Support & Sales
The person for this position must be an enthusiastic and energetic person.
He/she must efficient, hard-working, and be able to use good judgment that
will benefit PC Innovations. In addition, this person must be conscientious
and always considerate of other employees and business associates at PC
The Software Support & Sales person will be responsible for providing
technical support to customers, as well as assisting with sales and testing
of PC Innovationsí products.
Duties and Responsibilities
Support customers who contact PC Innovations for technical support
(via phone, email, web chat)
customers with installation, troubleshooting, and correcting problems
with reproducing the problems as stated by customers
up on open issues to get quick closure or resolution
and report customer problems using PC Innovations-provided support software
Present and sell company products and services to current and potential
Prepare action plans and schedules to identify specific targets and to
project the number of contacts to be made.
up on new leads and referrals resulting from field activity.
Identify sales prospects and contact these and other accounts as assigned.
presentations, proposals and sales contracts.
and maintain sales materials and current product knowledge.
Establish and maintain current client and potential client relationships.
paperwork to activate and maintain contract services.
account services through quality checks and other follow-up.
and resolve client concerns.
a variety of status reports, including activity, closings, follow-up, and
adherence to goals.
Communicate new product and service opportunities, special developments,
information, or feedback gathered through field activity to appropriate
Coordinate company staff to accomplish the work required to close sales.
and implement special sales activities to reduce stock.
duties as assigned.
may be called upon to assist others in doing the following:
customers and other PC Innovationsí employees on use of the products
test department with testing PC Innovations' products
Participate in marketing events such as seminars, trade shows, and
Follow-up for collection of payment.
Coordinate and perform shipping schedules and delivery of merchandise and
and all other duties (related or not to this position) that may be assigned
by your supervisor
Bachelorís degree, Associates degree or equivalent
year of experience supporting customers on computer and software products
such as PC format computer systems, Microsoft Office (Word, Excel,
PowerPoint and Access), and Microsoft Windows XP
year of experience working on a technical support package to record, report
and close cases reported by the customer
year of experience in each of the following:
supporting customers with hardware and software installation and trouble
identifying, reporting, following up (escalations) and closing reported
problems and issues
setting up customer problem scenarios in a lab
Optional Experience - (Extra consideration will be given to
candidates with the following experience.)
1. One year of experience in each of the following:
a. Fundamental knowledge of VoIP gateways, routers, Ethernet Switches
and PSTN gateways
b. Fundamental knowledge of VOIP signaling protocols, T1/E1, TCP/IP,
Switching, Routing, Security, network design and troubleshooting a IP
c. dealing with some of the technologies or protocols like SIP, T1/E1,
TCP/IP, L2 & L3 Switching, QoS, Routing, Firewalls, VPNs, PSTN network side
and user side setups
d. working with test equipment
knowledge of Microsoft technologies, protocols and (common) problems
reading, writing, and arithmetic skills required. This is normally acquired
through a high school diploma or equivalent.
Ability to persuade and influence others. Ability to develop and deliver
presentations. Ability to create, compose, and edit written materials.
Strong interpersonal and communication skills. Knowledge of advertising
and sales promotion techniques. This is normally acquired through a
combination of the completion of a Bachelor's Degree and three to five years
of sales or marketing experience.
Visibility requires maintaining a professional appearance and providing a
positive company image to the public.
may require local travel to current and potential clients. This requires
the possession of a valid state drivers license within 60 days of
analytical and problem solving skills
Ability to learn PC Innovationsí products quickly
Excellent oral and written communication skills
Excellent customer service skills
6 To Apply
To apply for the position, send your resume to
and reference job code